CUSTOMER SERVICE
100% Customer Satisfaction
At Take Flight® the customer is always #1, and in this mindset it is our pledge to provide 100% customer satisfaction. If you are ever dissatisfied with your purchase for any reason contact us, and we will do everything in our means to make it right. Please read the details of our shipping, return, exchange, order changes, order cancellations, and price adjustments policies below for more information.
SHIPPING
At Take Flight we take pride in shipping our product directly from our warehouse to you! We ship to over 190 countries around the world, and all orders are shipped via USPS, UPS, or FedEx. For your convenience we have an integrated checkout system built into the site that calculates the exact shipping cost of our products to you. In addition to shipping the product, each package from us contains a custom receipt detailing your purchase for your records and convenience. The receipt has a unique order and customer number, so if you ever have any questions we can pull up and process the specifications of your exact order.
At Take Flight we are committed to shipping your products out as soon as possible. However, due to your relative size, it takes us a few days. Orders usually ship within 3-5 business days of being placed. Some exceptions may be made during busy seasons such as the holidays and for orders shipping outside the United States. Orders shipping in the United States usually arrive within 2-3 business days AFTER shipping. International orders usually take approximately 7-10 business days to arrive AFTER being shipped.
If you have any questions or if you need your order shipped more quickly, just let us know! We aim to please, and we do our best to be there to provide the best support we can for you : )
SHIPPING RATES & CHANGES IN SHIPPING
Shipping rates are based on the weight of your order and your location. For your convenience we have an integrated checkout system built into the site that immediately calculates the shipping cost for your specific order. We reserve the right to change shipping carriers for any and all reasons, however, we usually only do so when it expedites shipping to you, and we will never make a carrier change if it lengthens the time it takes to receive your package in comparison to the shipping method you paid for.
PRE-ORDER & BACK-ORDER ITEMS
A pre-order or back-order means you've chosen a product that either has yet to be released (pre-order) or the item is temporarily out of stock and is in production (back-order). If you order a product on pre-order or back-order your order will be split and all available items will be sent if your order's final destination is a shipping address within the USA. All orders containing a pre-order item(s) or a back-order item that are destined for outside the USA, are held until all items are available. In general, items are only marked as pre-order and back-order if we will be able to ship them in no more than 2 weeks. We usually have special promotional pricing on pre-order products although the exact discount amount or percentage varies between items and promotions. We reserve the right to change the public release date for pre-orders.
CLOTHING SIZES
For your convenience we have developed a size chart that details the specifics or each clothing size based on its garment style. You can access this chart by clicking here. If you have any further questions regarding the clothing sizes, or if you would like a personal recommendation please contact us and we will be happy to assist you in selecting the right size for you.
CUSTOMER INITIATED CANCELLATION
Prior to shipment of your order, you may cancel your order at any time by emailing our customer service department at contact@tkflt.com. If your order has already shipped, you may return your order in accordance with our return policy.
COMPANY INITIATED CANCELLATION
Although it is rare that it would be necessary for Take Flight to cancel an order, we reserve the right to deny any orders from a customer including but not limited to where the following situations arise:
• Incorrect credit/debit card number, expiration date or card security value.
• Incorrect billing information (billing information you provide is different from information your financial institution has on record).
• Insufficient/Incorrect shipping address (street address, city, state, zip or postal code).
• Fraudulent order information.
• A product is unavailable at the time of purchase or before being shipped.
• If fraudulent activity is suspected or has taken place in the past. We also reserve the right to cancel orders connected with a previous purchase dispute.
IMPORTANT INFORMATION REGARDING YOUR CREDIT CARD:
• Take Flight reserves the right to request additional evidence or proof of billing information.
• The charge for your order will appear on your credit card statement as 'TAKE FLIGHT. If you contest the validity or amount of a charge related to an order with Take Flight, please email our Customer Service Department at support@takeflightapparel.com
• Take Flight will prosecute to the fullest extent of the law any fraudulent activities related to the reversal of a valid charge for an order filled and delivered to the customer.
• Should your order be canceled, any 'authorization holds' will drop off your account within three to five business days.
ORDER CHANGES
To make changes to your order, send us an email at support@takeflightapparel.com . If your order has not already been processed we can make the changes for you free of charge.
For consumer protection, all orders are subject for review. On occasion, this may cause a slight delay in processing your order. Your patience is greatly appreciated.
ADDED TAXES
Although we pay all shipping taxes, shipments made outside of the US may be subject to additional import duties, which are levied once your package reaches the country of destination. These are the responsibility of the customer.
CANCELING AN ORDER
To cancel your order, please email our Customer Service department at contact@tkflt.com.
RETURN/EXCHANGE POLICY
If you are not satisfied with your purchase you may return it to us for a 100% refund. We refund any original condition merchandise with a copy of your original invoice within 45 days. If 45 days has passed since the date of purchase then we will issue store credit.
RETURNS
We refund any original condition merchandise with a copy of your original invoice as long as the item(s) has not been washed or altered in any way. If it was purchased online, you can send it back to our standard return address at:
18565 NW Nelscott St, Portland, OR 97229.
This service is free of charge as a service to our valued customers.
All returns will be credited back to the original payment type. Any shipping and handling fees that were paid during an online order are non-refundable. We do also not refund any costs customers pay to ship an item for a return. By sending returns back to the standard returns address, credit card purchases will receive credit back to the credit card used. Please note that if you return merchandise without a receipt or invoice, we can only provide the last known value of the item in the form of a merchandise credit.
If an item is returned within 45 days of original purchase then we will process a refund of the entire purchasing price of the item. If an item is returned between 45 and 60 days after original purchase then we do not process a payment refund. In place of a payment refund we issue an online coupon code / gift card to the customers for the value of the items returned. Items are non-refundable after 60 days of original purchase, but can be directly exchanged.
EXCHANGES
To exchange of item, simply send the item(s) back to our return address with a copy of the original invoice/receipt or order confirmation email. Please note which items you'd like replaced. If there are additional charges, these will be charge to your payment method. Upon receiving your item(s) we will process your exchange within 10 business days. At any time during this process you can simply place a new order for the new item(s) you'd like and your new item(s) will be shipped to you in accordance with our shipping policy.
ONLINE PURCHASES
If you are not satisfied with your product from an online purchase, you can send it back to us at:
Take Flight, 18565 NW Nelscott St, Portland, OR 97229.
Please remember to include your invoice with the merchandise so we can credit you back. If you no longer have your invoice, we may be able to locate your order if you can provide the name and complete billing address used in the order or the credit/debit card used as payment in the order. For additional questions, call email us at contact@tkflt.com.
PRICE ADJUSTMENTS
We are happy to process a price adjustment if your item (the same color and size) has been reduced within 14 days of the original purchase date. We only offer a price adjustments for merchandise purchased at the original price (items originally purchased from the Clearance section are not eligible for price adjustments). Each item is eligible for only one price adjustment. To process a price adjustment please email us at contact@tkflt.com. Include your order number, and the item(s) that are eligible for the price adjustment, and we'll take care of the credit.
OTHER QUESTIONS / CONTACT US
If you have any questions, comments or concerns regarding our policies or any other matter, please contact us at contact@tkflt.com.